A crisis may occur at any time at any location. However much we feel that crises are not things on which we should dwell, they do happen and staff needs to be clear about their roles and what the response plan will be. Families and the emergency services will certainly expect us to respond appropriately and in extreme cases, media involvement might make this essential.
Although every crisis will be unique, involving different people in different situations, there will be common threads which need to be planned for. A crisis can strike at any moment. The need for speed of action, perhaps when individuals are in a state of shock, is not the best of times for thinking, making decisions or even drafting clear and well-crafted unemotional statements.
GCO’s standard procedures have therefore been written to support your business, and these should become familiar to all nominated crisis response team members to aid and guide them through the key roles and responsibilities which must be undertaken in a crisis. These include a series of checklists that allow the users to follow a comprehensive approach to crisis handling.
Through a solid crisis plan we can limit potential injuries and damages and return more quickly to the normal day to day running of your business if you plan ahead. There are two main objectives to implementing a crisis plan:
- To safeguard the well-being of your customers and staff
- To minimise the impact of the crisis on the day to day running of your business